The water industry got itself into a mess – why should customers …

Dec 19, 2024 · The water industry regulator’s website crashed this morning as it announced by quite how much the privatised water companies will soon be able to rinse its customers. To pay for a £104 billion ...

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The Water Industry Got Itself Into A Mess – Why Should Customers …

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The water industry regulator’s website crashed this morning as it announced by quite how much the privatised water companies will soon be able to rinse its customers. To pay for a £104 …

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Is the water industry in crisis?

The water industry is in crisis. Can it be fixed? The water industry is in crisis. Can it be fixed? Our loos flush and water comes out of our taps. In that sense, the water industry in England and Wales works. In just about every other way, it’s a mess. The most visible sign of that mess comes after those loos have flushed. ...

Is England's water industry a mess?

In that sense, the water industry in England and Wales works. In just about every other way, it’s a mess. The most visible sign of that mess comes after those loos have flushed. Last year England’s privatised water firms released raw sewage for a total of 3.6m hours, more than double the amount recorded the year before. ...

Are water companies failing to deal with customers' concerns?

Water companies’ failure to deal with customers’ concerns over environmental performance and water meters has fuelled a steep rise in complaints to the consumer watchdog. ...

How can the water industry be a customer-led industry?

In this customer-led landscape, the Water Industry is continuously challenged to examine how to co-create solutions with customers. When this is achieved, there will be good opportunities for establishing long-term customer relationships while solving challenges within the water domain. 5. ...

Does the water industry work in England and Wales?

Our loos flush and water comes out of our taps. In that sense, the water industry in England and Wales works. In just about every other way, it’s a mess. Faith in water companies has never been lower and it’s not hard to see why. There are some common denominators causing stress on the system that will take radical reform to tackle. ...

Why have water companies been so happy to lend?

And it's easy to see why they've been so happy to lend to it. Water companies have guaranteed and rising income from customers, who can’t go anywhere else for something they will always need. Regional monopolies of an essential service that provides a guaranteed income have always been considered a safe bet. ...