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What does a help desk technician do?

A subset of the technical support job role, the help desk has become our constant friend. The help desk worker is the everyday technical superhero. When things are down or not functioning properly, help desk technicians come to the rescue. The job of a superhero is never done, especially with a large-scale remote workforce. ...

What is the role of a Help Desk Specialist?

A Help Desk Specialist's primary intention is to ensure client satisfaction and ability to properly operate any machinery or technology they may be having trouble with. We are looking for a competent professional to provide fast and useful technical assistance on computer systems in this role. ...

What does a technical support technician do?

Providing Advanced Support: Resolve complex technical issues and provide high-quality support to our clients. Your expertise will be essential in troubleshooting and solving IT-related problems efficiently. Collaborate with a Talented Team: Work closely with a talented group of IT professionals who are passionate about technology. ...

How do I become a technical support technician?

NOTE: To be considered for this position, you must have a minimum of five (5) years of experience with Windows Operating Systems, Windows Servers, and Networking. Also, please complete the "Skills Test: Technical Support: Customer Situations" and "Skills Test: Technical Support" when applying. ...