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Helpdesk Technician. Trinity Solar Careers 3.8. Wall, NJ 07719. Typically responds within 2 days. $50,000 - $60,000 a year. Easily apply. Create help desk tickets indicating the service …

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FAQs about Service Desk Support Specialist $45,000 jobs - Indeed Coupon?

What does a help desk support specialist do?

Apart from answering questions and resolving issues, the duties of a help desk support specialist may include providing information about a company’s special offerings and upselling related products/services, if appropriate, when engaging with customers. Service reps may be partially involved in sales, in some capacity. ...

What does a service desk support analyst do?

The focus of the Service Desk Support Analyst role is to provide proactive technical support to customers using a range of contact methods including telephone,… More... Documenting all resolutions following the service desk procedures and flowcharts. Provide service desk support to our customers in a professional manner,… ...

What skills do you need to work in an IT helpdesk?

At least 2 years proven experience working on an internal IT helpdesk. Excellent verbal and written English skills are essential. To have excellent communication and interpersonal skills and the ability to make and sustain meaningful relationships with customers and colleagues alike. Fault finding and troubleshooting. ...

What does a helpdesk manager do?

To liaise with the Helpdesk Manager in relation to monitoring incoming tickets and helpdesk enquiries; categorising and prioritising them in accordance with urgence and importance. To troubleshoot system and network problems, diagnosing and solving hardware or software faults swiftly, proactively seeking advice from colleagues wherever needed. ...