Fix error messages for promotions - Google Store Help

You may encounter these errors when using a promotion code."The code you entered has expired." or "Code expired." See more

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FAQs about Fix error messages for promotions - Google Store Help Coupon?

Why isn't my promo code working?

This article can help you resolve common issues with promotions. Promo codes can’t be used with other discounts or a combination of codes. Items can only ship to the same country or region where the purchase was made in your Google Account. If the promo code doesn't work in the country or region associated with the home address in your Google Account, you might need to update your info. ...

Why is my promo code invalid?

Here are some common reasons as to why a code might appear invalid: Tips on how to apply promo codes: You cannot combine promotional offers, but if you happen to apply more than one, we will always choose the better deal for you during checkout! Having problems applying a coupon? ...

Why did a promo code fail?

While it’s not always easy to decipher why a particular promo code failed, there are typically a few common explanations: This is probably the most common reason for why a promo code failed. Whether the customer got the promo code via email, an ad, or on a site such as Dealspotr.com; there is usually an expiration date associated with the code. ...

How do I use a promotion code?

Add an eligible item to the shopping cart. On the Select a payment method page or on the Place Your Order page of the order form, enter the promotion code in the Gift Cards and Promotional Codes section exactly as specified. Select Apply. Don't add spaces before, inside of, or after the promotion code. Proceed to check out. ...

What happens if a customer tries to use a promo code?

In these cases, if a customer tries to use a promo code on an subsequent purchase, it will fail. Department stores like Macy’s are known for including a long list of exclusions with many of their promo codes. ...

How do I know if a promo code is valid?

Make sure your code is upper case. Some promos are specific to a type of deal (for instance: restaurants, beauty/spa, travel, etc.). Check the fine print to see if this is the case for a specific deal. Some deals are excluded from promos. To see if that's the case, check the fine print. It might say "Offer is not eligible for promo codes." ...