Refunds | US Department of Transportation

May 6, 2023 · The Department interprets the requirement for ticket agents to provide "proper" refunds to include providing refunds in any instance when the following conditions are met: (i) an airlines cancels or significantly changes a flight; (ii) an airline acknowledges that a consumer is …

CouponFollow Extension

FAQs about Refunds | US Department of Transportation Coupon?

Does US airlines refund if you cancel a flight?

US Airlines Have New Rules on Refunds for Canceled Flights. Here’s What to Know The way airlines refund or compensate you for flight delays and cancellations has changed. So have policies on misplaced luggage and fees for in-flight Wi-Fi that doesn't work. ...

Do airlines offer refunds if a flight is delayed or canceled?

Airlines are now required to provide passengers with prompt automatic refunds when flights are delayed or canceled as new consumer protection rules come into force. ...

What is the new airline refund rule?

The new rule mandates that refunds are automatically processed by an airline if a passenger’s flight is “canceled or significantly changed, and they do not accept the significantly changed flight, rebooking on an alternative flight, or alternative compensation.” ...

Can You rebook a flight if it's canceled?

However, keep in mind: The rules do not apply to travelers who accept the airline's offer to rebook them on a later flight when their original itinerary is canceled or significantly delayed. For the first time, even if it's outside the airlines' control like storms or other severe weather, passengers are entitled to a refund. ...

Do airlines have to refund customers back in 2024?

The DOT first announced the new federal rules on how—and when— airlines must refund customers back in April 2024. The new rules apply to flights to, from, or within the United States on foreign or domestic carriers, making them some of the most consumer-friendly regulations the industry has seen to date. ...

Do airlines offer refunds?

Airlines are now required to proactively offer refunds rather than vouchers or credits if the passenger does not accept other offers, such as continuing their journey on a significantly delayed journey or flying on a different flight. ...