Etsy's Purchase Protection Program - Etsy Help

All cases that are opened on Etsy are taken seriously, and are reviewed carefully by our case team to ensure the right decision is made. We understand that even the most experienced sellers can have unexpected issues from time to time, which is why Etsy's Purchase Protection …

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FAQs about Etsy's Purchase Protection Program - Etsy Help Coupon?

Does Etsy have purchase protection?

If you purchased an item using guest checkout, you'll need to create an Etsy account to claim the order so it can be eligible for Etsy's Purchase Protection program. Learn more here. What does a case mean for a seller? ...

What is Etsy's purchase protection program?

On the rare occasion that something goes wrong during the buying process, we’re here to help. Etsy’s Purchase Protection program allows you to shop confidently knowing you'll receive a full refund for qualifying orders when your item: Read about Etsy's Purchase Protection program. ...

How do I qualify for the Etsy purchase protection program for sellers?

To qualify for the Etsy Purchase Protection program for sellers, you agree to these terms and our Terms of Use. The Etsy Purchase Protection program for sellers is not an insurance policy, a warranty, nor a guarantee. Etsy will decide, in its sole discretion, if a transaction is granted protection under the Etsy Purchase Protection program or not. ...

Does Etsy purchase protection cover qualifying orders?

As a seller, you must continue to meet the eligibility requirements for Etsy Purchase Protection for Etsy to cover qualifying orders. In August 2022, we launched Etsy Purchase Protection —a program that helps support our sellers in the unlikely event that something goes wrong with an order. ...

Can Etsy change or discontinue the purchase protection program?

Etsy reserves the right to change, suspend, or discontinue the program at any time, for any reason, and we will not be liable to you for the effect that any changes to the program may have on you. You have no legal claim under the Etsy Purchase Protection Program. ...

How much money is eligible for Etsy purchase protection?

Orders over $250 USD are not eligible for Etsy Purchase Protection. Etsy Purchase Protection eligibility is based on the full order amount and does not apply to partial amounts of orders. For example, an order of $300 would not be eligible for Etsy Purchase Protection. ...