Convenience, hidden costs and weird substitutions: Online grocery ...

Nov 18, 2022 · The online shopping revolution started, and ended, without the neighborhood supermarket. And then, COVID-19 arrived in the aisles. The share of groceries purchased …

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Online Grocery Shopping Is On The Rise - Morning Consult Pro

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Jul 1, 2024 · Shoppers who have their groceries delivered choose the option primarily for convenience (67%), and also to get their groceries quickly (39%) and within a specific time …

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FAQs about Convenience, hidden costs and weird substitutions: Online grocery ... Coupon?

What are the bizarre online grocery store substitutions?

In a February article headlined “The Bizarre World of Online Grocery Store Substitutions,” the Wall Street Journal collected w ar stories of online customers requesting one item and getting another. One shopper asked for strawberry-shortcake ice cream and received sausage, egg and cheese breakfast rolls. Another requested horseradish and got beets. ...

Can technology improve online grocery order substitutions & customer satisfaction?

Technology can improve both online grocery order substitutions and customer satisfaction, especially when it’s tailored to the retailer, Kouretas says. Orckestra works with big grocers like IGA and Aldi, a German discount supermarket chain, to improve their online grocery ordering and picking system. ...

Are online grocery order substitutions a real thing?

Tales of online grocery order substitutions have taken on near-urban legend status: Ground beef instead of tofu, candles instead of light bulbs, flour instead of gluten free baking mix, multiple heads of Napa cabbage instead of baby bok choy. ...

Which supermarket has the best substitution policy?

Waitrose fared best; receiving four stars whereas Aldi, Amazon Fresh, Sainsbury’s and Tesco scored three stars. Asda, Iceland and Morrisons scored just two. Different supermarkets have different policies on substitutions. While many of them are generally similar, there are some key differences that could make a big impact to you as a shopper. ...

How many supermarkets have substitutions?

Get a firmer grip on your finances with the expert tips in our Money newsletter – it's free weekly. When we quizzed thousands of shoppers about their most recent orders at nine of the biggest online supermarkets,* we found that overall, almost half of these (47%) included a substitution. Here's how that breaks down for each supermarket: ...

Can e-commerce solve the problem of grocery substitutions?

Orckestra, an e-commerce solutions provider from MDF Commerce Inc. based in Longueuil, Que., has developed a technical solution to address the problem of grocery substitutions. “Substitutions are unique to grocery,” Kouretas says. “Sports Experts won’t substitute my (Nike) Air Force 1’s for Adidas — they either have them in stock or they don’t. ...