Shopee New Return & Refund Policy: Change of Mind

Feb 27, 2024 · Change of Mind Returns: From 19 March 2024 onwards buyers will be eligible to file for Return and Refund due to Change of Mind, no questions asked! within 15 days of their order ( as long as within the Shopee Guarantee Period ) This means greater flexibility for …

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FAQs about Shopee New Return & Refund Policy: Change of Mind Coupon?

What is a change of mind return?

Items eligible for Change of Mind Return will be tagged with a Free Return flag. Buyers will need to return the item to sellers within 15 days of order delivery date. This is in accordance with the Shopee Guarantee Period. What happens if the item (s) are not in good condition? ...

How does change of mind work?

Eligible products of participating sellers will also be labeled with the “Change of Mind” icon, telling buyers that those products offer an option to return items due to Change of Mind. In addition, participating sellers will enjoy: (i) Waived Return Shipping Fees (RSF) from buyers initiating a return for any return reason. ...

What is change of mind 2024?

Updated as of June 1, 2024 What is Change of Mind? Effective May 1, 2024, buyers may request a Return/Refund due to Change of Mind. This new Return and Refund reason will allow buyers to return an item if it does not suit them or if they think they need to reorder in a different variation or prefer a different item. ...

Can a buyer request a return/refund due to change of mind?

Effective May 1, 2024, buyers may request a Return/Refund due to Change of Mind. This new Return and Refund reason will allow buyers to return an item if it does not suit them or if they think they need to reorder in a different variation or prefer a different item. ⚠️ Note: ...

How does Shopee change of mind return work?

Only Mall sellers will have the returns checked by Shopee whereas all non-Mall sellers will have their returns go direct-to-seller. How does it work for buyers? Items eligible for Change of Mind Return will be tagged with a Free Return flag. Buyers will need to return the item to sellers within 15 days of order delivery date. ...

How is the change of mind returns program fee assessed?

The Change of Mind Returns Program Fee is assessed based on a combination of factors, including but not limited to sellers’ return rate, RTS rate, and associated costs resulting from the returns and return to the seller. The Change of Mind Returns Program Fee is continually assessed by Shopee and may be adjusted accordingly from time to time. ...