Call Center Quality Analyst jobs in Remote - Indeed

150 Call Center Quality Analyst jobs available in Remote on Indeed.com. Apply to Quality Assurance Analyst, Analyst, Technical Support Specialist and more!

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$19-$31/hr Remote Call Center Quality Assurance Jobs - ZipRecruiter

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Browse 149,954 REMOTE CALL CENTER QUALITY ASSURANCE jobs ($19-$31/hr) from companies near you with job openings that are hiring now and 1-click apply! ... All employment …

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FAQs about Call Center Quality Analyst jobs in Remote - Indeed Coupon?

What does a contact center quality assurance analyst do?

The Contact Center Quality Assurance Analyst will be responsible for coordinating and monitoring internal and external calls for patient access center agents,…… Monitor and evaluate inbound calls, chats, and booked appointments to assess employee demeanor, accuracy, and conformity to company policies and procedures.… ...

How many call center quality assurance jobs are there?

Get the right Call center quality assurance job with company ratings & salaries. 67 open jobs for Call center quality assurance. ...

What does a call quality analyst do?

Quality analysis: 1 year (Required). Monitor calls as per the prescribed guidelines and as per the schedule. Responsible for the development and delivery of the… More... Generate call quality reports and present findings and recommendations. Analytical Skills*: Ability to assess and evaluate call quality based on predefined… More... ...

How do I become a quality analyst?

Floor briefing and call play session. Minimum one year of experience as a Quality Analyst. Required to have strong knowledge on -. One to one feed back. More... Proven experience in a call center or BPO environment, with a focus on quality assurance or call monitoring. Analyze call quality metrics and trends to identify… More... ...

What does a call centre manager do?

Proven experience managing a team in a contact centre environment and or call centre will be advantageous. Actively lead, coach and develop the team to optimum… More... Assisting with developing and maintaining quality assurance standards and tools. Training employees on new or updated call centre procedures to improve their… More... ...

What skills do you need to work in a sales call centre?

Minimum working experience of 3 year within an Outbound sales call centre environment (essential). Achieve 390 minutes of call time per day as per company CRM… More... Throughout your work, you’ll consistently evaluate the designed experience and ensure a high level of craftmanship. Persona’s and mental models. ...